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eBay has experienced controversy – including cases of fraud – of its policy requiring sellers to use PayPal, and concerns over forgeries and intellectual property violations in auction items. ==Fraud== eBay Customer Support claims that its data indicate that less than .1% of all transactions result in a confirmed case of fraud. One mechanism eBay claims combats fraud is its feedback system. When a user feels that a seller or buyer has been dishonest, a dispute can be filed with eBay. An eBay seller may be suspended if there are too many complaints made against them. eBay does not allow sellers to give negative feedback to buyers. Until June 2008, eBay allowed Mystery Box and Mystery Envelope auctions. However, these are almost all fraudulent auctions since the seller can manipulate the box contents to make sure it is never a good deal for the buyer. Mystery Envelope auctions offer cash prizes of an undisclosed amount to auction winners. The auction winner usually receives from 10% to 30% of the money he paid for the auction back in 'winnings'. Scammers like to target new members to take advantage of their unfamiliarity with how eBay or PayPal works. New members can be easily tricked into thinking there is a special Web site they should make payments through (which is in fact a fake site set up by a scammer) or they may be tricked more easily into using a fake escrow company. Many complaints have been made about eBay's system of dealing with fraud, leading to its being featured on the British consumer rights television program ''Watchdog''. It is also regularly featured in ''The Daily Mirrors Consumer Awareness page. The complaints are generally that eBay fails to respond when a claim is made. Frauds that can be committed by sellers include: * selling counterfeit merchandise – see below; * shill bidding - see section below for more details; * selling bootleg merchandise; * receiving payment and not shipping merchandise; * shipping items other than those described; * giving a deliberately misleading description; * knowingly and deliberately shipping faulty merchandise; * denying warranty exchange after pre-agreeing to RMA of DOA merchandise; * knowingly selling stolen goods; * misrepresenting the cost of shipping; * using bulk shipping prices to knowingly mask much higher costing, individual return shipping * using pseudo-accounts to make high nonpaying bids on similar items that competitors are selling Frauds committed by buyers include: * PayPal fraud, namely filing a false shipping damage claim with the shipping company and with PayPal; * Friendly fraud: receiving merchandise and claiming otherwise; * returning items other than received; * the buyer sending a forged payment-service e-mail that states that he or she has made a payment to the seller's account (an unsuspecting seller may ship the item before realizing that the e-mail was forged); and * making a low bid then using pseudo-accounts to make high nonpaying bids in an attempt at gaining a low second chance offer price. Fraud is prevented by: * third-party businesses, such as CheckMEND, compiling lists of stolen goods from local authorities and businesses so eBay consumers can check to see whether the goods they are buying are stolen; and * third-party software that could potentially eliminate eBay account hijacking by alerting users if they are being tricked into going to a bogus, or "spoof", Web site (see anti-phishing). 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Criticism of eBay」の詳細全文を読む スポンサード リンク
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